At CaptivateBot.com, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, process, store, and protect your information when you use our website and services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with CaptivateBot.com:

1.1 Document and Website Data

When you upload documents or interact with websites through CaptivateBot, we use this data to train and improve our AI models. However, it is important to note that:

• We do not store documents or store data in a human-readable format.
• All document and website information is processed and transformed into dense numerical vectors representing the semantic meaning and context of the data.
• These vectors are not human-readable and cannot be reverse-engineered back into the original text.

1.2 Personal Information

In addition to document data, we may collect personal information when you sign up for our services, communicate with us, or use certain features of our website, including:

• Name
• Email address
• Login credentials (username, password)
• Payment information (for subscription services)

2. How We Use Your Information

We use the information collected for the following purposes:

• AI Model Training: We use document and website data to improve the performance of CaptivateBot, enabling more accurate and relevant recommendations, searches, and analyses.
• Account Management: To manage your account, provide customer support, and ensure the security of your login credentials.
• Data Security: To protect your data, including encrypted storage of vectors in a secured database.

3. Data Processing and Storage

3.1 Data Transformation

• Documents and website data are converted into dense numerical vectors that represent the semantic meaning and context. These vectors cannot be converted back to human-readable text.
• Vectors are encrypted and stored securely in a database located in the United States.

3.2 Data Security

• All vectors are encrypted both in transit and at rest to protect against unauthorized access.
• We employ industry-standard security practices, including secure login mechanisms, to safeguard your information.
• Each tenant is assigned a unique encrypted key for secure login and data access.

4. Tenant Data Privacy

Each tenant has access only to their own data. No tenant has access to the data or conversations of other tenants. Full conversations are not stored and are considered in-transit data.

5. Data Sharing and Disclosure

CaptivateBot does not share any client or user information with third parties. We are committed to maintaining the privacy of your data and do not sell, rent, or share your personal or document data with anyone. However, we may disclose your information in the following cases:

• Legal Obligations: If required by law, regulation, or legal process, we may disclose information to law enforcement or other government authorities.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and services, but these providers are contractually obligated to protect your data and may only use it to support our operations.

6. Data Retention

We retain document vectors and personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Full conversations are not retained after they have been processed and are considered transient.

7. Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access to the personal data we hold about you.
• Correction of any inaccurate or incomplete data.
• Deletion of your personal data, subject to certain exceptions.
• Opt-out of marketing communications.
• Request a copy of your data in a machine-readable format.

8. Children’s Privacy

CaptivateBot.com is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete that data as soon as possible.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We recommend that you review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated accordingly. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: support@captivatebot.com